When it comes to industrial marking systems, choosing the right equipment is crucial for ensuring traceability, quality, and compliance across a wide range of applications. However, at Universal Marking Systems, we believe that delivering the best marking technology is only the beginning. With over 60 years of experience in designing, manufacturing, and supplying industrial marking solutions worldwide, Universal Marking Systems goes far beyond being just a manufacturer and supplier. We pride ourselves on offering comprehensive support for the serviceable lifetime of your marking equipment, ensuring your investment continues to deliver value for years to come.
A Range of Support Options for Peace of Mind
At Universal Marking Systems, we understand that your marking equipment is a critical component of your production process. That’s why we offer a wide range of service and support options tailored to meet your specific needs, ensuring that you have the backing of a trusted partner throughout the lifecycle of your equipment.
Warranty for Complete Confidence
Our commitment to quality is reflected in our 12-month back-to-base warranty, which comes standard with all our machines. Should anything go wrong within that period, we’ve got you covered. But we don’t stop there – to minimise any potential downtime, we offer loan units to warranty customers, subject to availability. For customers whose equipment is out of warranty, we provide rental units to ensure production continues without interruption. For added peace of mind, we also offer extended warranty options that cover parts and labour, allowing you to plan your maintenance budget with confidence.
Maintenance and Service Contracts: Keep Costs Down and Performance Up
Regular maintenance is essential to keep your marking systems running smoothly and efficiently. At Universal Marking Systems, our maintenance and service contracts are designed with flexibility in mind, allowing you to choose the level of service that best suits your needs. By investing in regular maintenance, you not only extend the lifespan of your equipment but also prevent costly breakdowns, ensuring that your operations remain uninterrupted.
On-Site Evaluation: Tailored Solutions for Your Specific Needs
Choosing the right marking system can be a complex decision, but with Universal Marking Systems, you don’t have to go it alone. We offer a full on-site marking evaluation service, where our experts will assess your specific requirements and provide a detailed proposal tailored to your needs. Our deep understanding of the latest industry marking standards ensures that the solution we recommend not only meets but exceeds the necessary compliance requirements, providing you with the most effective and efficient marking technology available.
Installation and Training: Setting You Up for Success
Once you’ve selected the perfect marking system, our job is to ensure that it’s set up correctly and that your team is fully equipped to operate it. Our systems are easy to use and many customers are happy to setup and get started themselves, however, we also offer on-site installation and training services, ensuring a seamless transition to your new equipment. Alternatively, if it suits your needs better, we can also provide training at our Hampshire offices. Our goal is to ensure that you get the most out of your investment from day one.
Our Service Promise: Support Every Step of the Way
We’re committed to being there for you whenever you need us. Our dedicated customer service team is on hand to assist you with any queries, while our technical engineers are always ready to provide expert support. We maintain a stock of many spare parts, allowing us to respond swiftly to any requests and minimise any potential downtime.
Your Trusted Partner in Marking Solutions
Universal Marking Systems believes that our responsibility to our customers doesn’t end with the sale. We’re here to support you every step of the way, from the initial installation to ongoing maintenance and beyond. With our extensive experience, flexible service options, and unwavering commitment to customer satisfaction, Universal Marking Systems is more than just a supplier – we’re your long-term partner in marking solutions.
For more information or to discuss your specific needs, please contact our customer service team at info@ums.co.uk or call us at 01420 565 800. We’re here to help you every step of the way.
Opening Hours:
- Monday - Thursday: 8.30am - 5pm
- Friday: 8.30am - 3pm
Let Universal Marking Systems be your trusted partner in ensuring that your marking systems perform at their best, today and for years to come.